Customized Call Center Solutions

For the Medical Industry

         Multilingual teams in USA Offices

       HIPAA Compliant

Growth

Everything we do for our clients is anchored in revenue goals and acquisition costs. InTouch Medical Marketing is a uniquely positioned growth channel with powerful reach and engagement. We are relentless in helping your business.

Retention

Our expert team deepens customer relationships with purposeful outreach, whether it’s making appointment scheduling easy or simply providing useful information. In what can be an impersonal digital world, nothing keeps a customer happy like a friendly, helpful voice.

Accountability

We’re sticklers for process, transparency and detail because your business is our business. Our clients have peace of mind knowing InTouch Medical Marketing invests heavily in compliance, CRM technology, quality assurance, policy, procedures and data security.

High Volume and Multi-Touch!

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Services

Professional Outreach with Medical Industry Expertise​

  • Growth Campaigns
  • HEDIS & 5 STAR Quality
  • RETENTION
  • MORE SERVICES

InTouch Medical Marketing highly trained team makes outreach calls to your members or prospects to assist with Medicare education and options review during Open Enrollment, Special Election or Lock-in periods.

  • Campaigns
  • Win Back / Lapsed Members
  • Extra Help Enrollment Assistance (Low Income Subsidy)
  • Turning 65 Aging into Medicare
  • Medicaid Member Outreach

InTouch Medical Marketing will handle calls for the purpose of qualifying leads and connecting to a licensed benefit specialist.  Qualified leads criteria are based in program participation.

Our services include vetting qualification* and consent to connect to Licensed Benefits Specialist.

*Permission to contact is obtained for InTouch Marketing compliantly.

InTouch Medical Marketing will outreach to your members to schedule Annual Wellness Visits on your behalf and ensure the appointments are confirmed completed. We provide a courtesy no cost reminder call/text to the patient prior to the day of the appointment.  

When outreaching to your members, our conversations provide education about the visit and the importance of completing the appointment, resulting in low no-show rates.

InTouch Medical Marketing will handle calls for the purpose of qualifying leads and connecting to a licensed benefit specialist.  Qualified leads criteria are based in program participation.

Our services include vetting qualification* and consent to connect to Licensed Benefits Specialist.

*Permission to contact is obtained for InTouch Medical Marketing compliantly.

InTouch Medical Marketing will conduct an outreach call to your members and schedule a virtual appointment. We will provide the necessary support to ensure your member understands the process of using and accessing the tele-medicine technology platform. Prior to the appointment, InTouch Medical Marketing will conduct a courtesy reminder call to your members.

If requested, InTouch Medical Marketing will verify the appointment was completed either by the doctor or the member.

InTouch Medical Marketing will conduct an outreach call to your members and assist with scheduling an appointment or Reserving a spot (RSVP) to an event.

You can provide us with either a pre-slotted set of available appointments or we can conduct a 3-way call to a facility to schedule the appointment.

•       Member Outreach

•       Event Scheduling

•       COVID Testing Appointment Scheduling

•       Flu Shot / COVID Vaccination Clinics

InTouch Medical Marketing will conduct an outreach call to either your New or Existing members to ensure your organization’s message is conveyed to them with care and compassion.

InTouch Medical Marketing will conduct an outreach call and assist in connecting your members to an ancillary service or referral programs via a transfer call or by providing them with the necessary information to connect with the service.

InTouch Medical Marketing will conduct an outreach call to your members to complete a requested series of questions.

•       Healthcare Assessment Service

•       Social Determinacy of Health Surveys

•       Functional Assessment

•       Barthel Index

•       Fall Risk Assessment

•       Depression Screening

•       Provider or Member Satisfaction Survey

•       Customizable Questionnaires

InTouch Medical Marketing will provide a dedicated phone line and staff to received and handle calls 24 hours 7 days of the week. All emergency calls are directed to nearest hospital or urgent care facility.

InTouch Medical Marketing is an extension of your business at a fraction of the cost.

Dedicated inbound and outbound phoneline to capture call activity.

Campaign lines includes:

  • Dedicated Phone Number – Option for Toll-Free number or local area code presence
  • Language Setup – Inbound recordings can be tailored according to desired language
  • Caller ID Name Display* – When conducting an outbound call, the caller ID can display desired name
  • Call Back Number – Caller ID includes a call back number, which can be a local or toll-free number
  • Call Whisper – When an inbound call is submitting audible whisper message received identify unique call campaign.

* Caller ID Name Broadcast Display is based on receiving phone line carrier support.

Customized letter marketing piece introducing campaign details, program specifics outlining the collaboration between InTouch Medical Marketing and client, mailed to potential participants. Includes postage, printing and handling.

Our services include vetting qualification* and consent to connect to Licensed Benefits Specialist.

*Permission to contact is obtained for InTouch Medical Marketing compliantly.

Designing of poster, flyers, brochures, promotional items, customized pieces, etc.

Direct mailing of your custom marketing piece to your clients, patients or customers. Includes custom design, artwork (4 color, 2 sided) and postage/mailing.

Custom individual texting, Happy Birthday, Health Screening, Appointment Confirmation (per Compliance guidelines), etc.

Distribution list texting service, standard template or custom text.

Medicare Beneficiary Leads (Supplemental, turning 65, AEP) includes lead, mailer piece, postage & handling.

Medicare Beneficiary Leads (Supplemental, turning 65, AEP) includes lead, mailer piece, postage & handling.

Industries

Insurance Carriers

Insurance Carriers

Our member outreach campaigns help you deliver exceptional patient care, improve health outcomes and strengthen your business.
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Medical Groups

Medical Groups

InTouch Medical Marketing has deep expertise in what doctors and physicians need to improve HEDIS and RAF scores. We drive membership engagement and hit performance targets.
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Physicians

Physicians

We provide dedicated patient outreach to make sure your customers are coming in for scheduled appointments and picking up prescriptions, helping to close the care gap.
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Customized Campaigns

Customized Campaigns

Don't see your industry? We build customer campaigns specific to your business, industry and volume. If you need to engage customers by phone, we’ll figure out the details.
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